Ravindra C Osc
map-marker Dubai, Dubayy

Ticket problem

Good afternoon your service is very bad your contact center is not answering your service very poor I book the ticket but Im not received any confirmation
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Cons:
  • Terrible experience
  • Customer service

Preferred solution: Problem

Anonymous
map-marker Lisbon, Lisbon

Não recebi meus bilhetes.

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Eu comprei 5 bilhetes, no dia 07/11/21, para 1 dia no parque da Disney, mas ate agora não recebi os bilhetes e gostaria de entender o que está a se passar. O meu número de reserva é 7 54* 930. Aguardo uma resposta.
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Evi V

Bad bad bad

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Got tickets for the wrong date and apparently there's nothing they can do about it. Had to wait almost 40 minutes to be able to chat with someone from their helpdesk. Never again, that's for sure.
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Loss:
$59

Preferred solution: Full refund

User's recommendation: don't book tickets at Headout

Anonymous
map-marker Paris, Ile-De-France

Customer service horrible.

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We spent over one hour in the phone with 2 customer representatives and they were absolutely no help. They kept repeating the same answer which was no help. And then putting me on hold for 27 min. And then telling us that their supervisor will call back. Which they never did. I am from out of town, and booked a tour. Instead of helping us to figure something out , one of the agents kept on giving us numbers to call. Each and everyone of the numbers was invalid. Very disappointed in HEADOUT, would never recommend this company to any one
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Brigitte V Xwd

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Verified Reviewer

Tickets not received

Im Mrs Vibert I paid 180 for tickets on the : 09/27/2021 to visit the Chateau de Versailles The visit is planned for the : 11/02/2021 I didnt receive mail or tickets Could you please help me????? Nice to read you soon B. Vibert vibertbrigitte@***.com 06.82.63.28.91
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Loss:
$180
Marisa P Skb

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Verified Reviewer

Pésimo servicio no pierdan su dinero

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Contraté tres servicios con headout en ninguno de los tres resuelto lo que ellos prometían el primero era un tour a la sagrada familia y al parque güell que incluye transportación el tour no incluyo transportación y duró menos de la mitad de lo que decían, además los puntos donde nos teníamos que encontrar no fueron los asignados. el segundo era un tour que pague que era para ir a Monserrat nunca me avisaron que se cancelaba nosotros estuvimos esperando las 8 de la mañana que en el lugar indicado y hasta las 9:30 am recibí un electrónico diciendo que se había cancelado el último servicio que contraté fue el servicio de ida y vuelta de transportación del aeropuerto de Barcelona a diferentes puntos usamos. Solo pudimos usar los de ida y los de vuelta no los aceptaron. <;;;;;;;;span style="background-color: rgb(254, 228, 156);"&amp;amp;amp;amp;amp;amp;amp;gt;Y estado chateando por más de 15 ocasiones con diferentes agentes y mandando correos electrónicos sin ningún ninguna respuesta. H cont servicio. había cancelado
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Loss:
$483
Pros:
  • Crees que tendras todo resuelto en tu viaje pero es mentira

Preferred solution: Full refund

User's recommendation: No contraten a Headout

MAUJOIN A

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Verified Reviewer

I haven't my ticket paied

I have reserved and paid 2 tickets for the royal castle of Madrid at 37 past 14 yesterday . I received the confirmation of paiement so i am weeting for the tickets now. It's 15 past 11 and the visit is at 30 past 14 i want the tickets rapidly because we aren't near the castle ... What do you do ? A day for obtain tickets ...last time 2 hours ? Where is the problem I called the customer service ..no answer ...we have to leave a message because nobody answer reservation 709****
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Preferred solution: Deliver product or service ordered

Gabriela P Rfl

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Verified Reviewer

Tikets Disneyland Paris

Am cumpărat astăzi la ora 17:00 Franța 4 tichete Disneyland Paris, for 27 august 202q dar nu am rezervări și tichete. Banii mei (276 ) au dispărut în cont. Astăzi am cumpărat tikete la Luvru și Versailles, dar este în regulA. Am de tichete.
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Loss:
$276

Preferred solution: Deliver product or service ordered

Nicola S Tgi

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Verified Reviewer

Fraudulently sold tickets

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I was sold 2 tickets for St Marks basilica, Venice as skip the line. This did not exist due to covid and the website had not been updated. I refused to partake in the tour as a result and have since been trying to obtain a refund. I have been refunded 6 out of 64 and the company refuses to respond to my communications. Do not use this company!
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Loss:
$50
Cons:
  • Services
  • Awful experience

Preferred solution: Full refund

User's recommendation: DO NOT USE THIS COMPANY

Carmina W
map-marker Montrouge, Ile-De-France

Refund

We didnt received the confirmation of our booking and the scheduled time is over, we need a refund as we no longer used it. Booking number 723****
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Preferred solution: Full refund

Gabriela P Rfl

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Verified Reviewer
| map-marker Bucharest, Bucharest

Tikets Disneyland Paris

I bought today at 5 P.M. France 4 tikets Disneyland Paris , but I dont have de rezervention and tikets. My money ( 276 ) it is gone in my cont. Today I bought tikets to Luvru and Versailles but it is Ok. I have de tikets .
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Cailey Wpe
map-marker Zurich, Zurich

Wrong type of tickets are being advertised and sold

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They sold me tickets for a tour but didnt specify that the tour was only a city tour but did not include a tour of the museum. No one answers the phone. Dont book with Headout!!!
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Yassine F

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Verified Reviewer
| map-marker Amiens, Hauts-De-France

Billets Louvre pour le 1 er Aout

Bonjour, Nous avons reservé 2 billet pour le Louvre , mais nous n avosn pas toujour =s reçu les billets Numéro de réservation 695**** Nous avons reçu ce message : Votre réservation est en cours et vous recevrez vos billets dans 30 minutes . Au cas où, veuillez vérifier votre boîte de réception de spam. Musée du Louvre : Billets coupe-file - Billet coupe-file le Monday, August 2, 2021 à 01:00 PM 2 Général 34.00 Frais 6.00 Merci de nous éclairer Mr Yassine Falfoul 069492****
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Yailin Oax
map-marker Paris, Ile-De-France

Guide was not there

The guide was not there. We had to guide ourselves. We paid 200 euro for nothing. Please give us our money back!!!
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JOAO M Iay

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Verified Reviewer

Tour that Headout has cancelled

Good afternoon I received a mail from you informing me that my tour in Sevilla - SUPER COMBO CATEDRAL, ALCAZAR REAL e ARQUIVO DE INDIAS - booking reserve 677****, for 10/june, 9am - have been cancelled and you ask me if I want my payment back. I answer Your mail immediately asking for the cash back of the payment and until this moment, nobody answer neither this mail nor the 2 other mails I sent back. Unfortunately, yesterday without being my decision, I cancelled my tour for tomorrow - CATEDRAL De CÓRDOBA, 11/june, at 12:30h - Booking.com reserve 677****. Again and immediately I sent you another mail asking to preserve my reservation for tomorrow, 11/June in Córdoba, but unfortunately and again nobody answered my mail. Can you please see that two situations and answered me or calling me to +351962****25 or +351962****60. PLEASE ASWER ME AND GIVE ME SOME INFORMATION ON THIS TWO SUBJECTS. Thank you so much. Best regards. JOÃO CARLOS BRANCO DE MELO
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Preferred solution: Full refund

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