Headout Phone Numbers and Emails

Customer Service Number:

  • (347) 897-0100
    USA
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Customer Service:

  • +44 117 325 5305
    UK

Headout Emails:

General Info
Legal
Privacy Inquiries
support@headout.com
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PissedConsumer Club

Contact Information

Headout Website:

Headout Help Center:

Corporate Office Address:

Headout Inc.
82 Nassau St., Ste 60351
New York, New York 10038
United States

Headout Rating Based on 106 Reviews

Rating details

1.2
more details
Website
Customer service
Product or Service Quality
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

How Good is Headout's Customer Service?

Marlys Bqi
Marlys Bqi
Feels Satisfied | Dec 24, 2023

Happy and helpful

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Francina Pls
Francina Pls
Feels Disappointed | Dec 03, 2023

The Hop on Hop off bus in Naples Italy are thieves!!!!!

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Joaquin Fns
Joaquin Fns
Feels Disappointed | Oct 10, 2023

I requested for a refund because my daugher canot make it. So I lost the money for my 2 tickets because we were unable to go

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Marillyn Lgb
Marillyn Lgb
Feels Disappointed | Sep 13, 2023

Not good, did not get what was offered

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Jessy Tgi
Jessy Tgi
Feels Disappointed | Jul 19, 2023

The tickets for the tour in Europe were sent after the tour ended

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Zanai Eti
Zanai Eti
Feels Disappointed | Oct 25, 2022

I want my money back on my card.you people just randomly take money from people that never even sign up with you.
You are ***

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Summary of Headout Customer Service Calls

530 TOTAL
CALLS
04:17 AVG CALL
DURATION
15% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Headout?

Shipping and Delivery Question:

  • “To complain about the ticket validiti expire even i have book as a one package. The reponse from the team was very good and quick and polite Keep a good work.”
  • “Didnt get my ticket but get charged”
  • “Tickets not received, needed now!”

Refund Question:

  • “Refund”
  • “Refund for cancelled service”
  • “To inquire about refund”

Request for Information Question:

  • “Confirm my tickets validity”
  • “Tickets not confirmed”
  • “Need to track my confirmation#”

Activation/ Cancellation Question:

  • “Medical - need to cancel a booking for today”
  • “Cancellation”
  • “Ticket cancellation”

Payments and Charges Question:

  • “Fraud charges”
  • “The Naples, Italy Hop on Hop off bus charged our credit card $109 for each of us when the receipt, WHICH WE HAVE IN OUR POSSESSION, is for $25 charge for each of us !!!!!!!”
  • “Duplicate charge”

Return/ Replace Question:

  • “Change my tickets”
  • “Change date”
  • “Change date of booking”

Product/ Service Question:

  • “Came late with our tour, can we get tickets to do our own tour”
  • “My phone is stolen and i can not access my ticket”
  • “Urgent booking issue -”

Staff Question:

  • “Poor customer service”
  • “No response since my last complaint”

Account Question:

  • “Trouble login In”
  • “Someone hacked my account”

Cards Question:

  • “Some one use my bank card froud”

Other Question:

  • “Canacelatoon”
  • “Unable to book”
  • “Purchased 5 tickets for wrong time also need 1 more ticket”

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